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Mobile

Smartphone Buyer's Guide


MOTOROLA: NEW KID IN TOWN

Motorola, a newcomer to smartphones, is getting attention for Moto Q, a stylish, ultrathin smartphone that combines features for work and play: Windows Mobile 5.0 and Microsoft Office Mobile, Good Technology's wireless push e-mail, Verizon Wireless EV-DO, and a high-resolution video camera. The company sold more than 150,000 Moto Q phones in the first 30 days after its release, says Bruce Hawver, Motorola's VP and general manager of companion products.

Motorola is focusing much of its energy on getting more developers to build applications for Windows Mobile, Hawver says. It recently launched Fast Track Center, a Web site that gives developers access to business and product development services offered by Motorola and its partners. The program includes discounts on hardware, software, and peripherals used for development. In July, Motorola created a company called CanvasM to develop custom wireless business applications and help companies implement apps and related services. The company is a joint venture with Tech Mahindra, a services company in India, partly owned by British Telecom, that specializes in telecommunications.

200 million
Number of smartphones expected to ship globally in 2009

Data: In-Stat


Motorola provides Moto Q users with resources such as the Everything Q Wiki and Moto Q forums for sharing experiences and suggesting changes. The Moto Q has room for improvement. At Lowe Enterprises, a commercial real estate management company, managers have to reboot their Moto Q's almost daily because Windows Mobile tends to lock up, CIO Rocco Belmonte says. Additionally, device memory gets used up by programs that run simultaneously, often causing memory leaks, he says. Battery life also has been a problem. "We had more hardware and battery failures with the Q than is acceptable," adds Mike Thomas, a desktop support manager at Lowe Enterprises. Thomas is working with Verizon Wireless to tally the number of units the company has had to return, which he says has been high.

Still, the Moto Q beat other smartphones that Lowe Enterprises evaluated. The BlackBerry was bulky, and the Treo 700w's screen was too sensitive. "The Moto Q has a great form factor and is sufficient for our people, who mostly need a phone and wireless e-mail," Belmonte says.

At $200, the Moto Q is cheaper than most BlackBerrys. But it lags on security and management capabilities, according to Gartner. Without embedded IT support features, the Moto Q is a tough sell to businesses and is more likely to appeal to individuals looking to save a buck. But there's more coming: A few months ago Motorola created a group within its mobile device unit that will focus on developing business-oriented smartphones.

THE OTHERS

Samsung, the fourth-largest smartphone maker in the United States, has some of the most unconventional offerings. In April, Samsung launched a phone that comes with BlackBerry Connect software for push e-mail; it also features a superthin clamshell design. The SGH-t719 technically isn't a smartphone because it lacks an operating system, but it's an option for companies that aren't interested in mobile applications yet want an affordable e-mail phone.

Hewlett-Packard is known for its notebook computers, but the vendor is getting more serious about its smartphone offerings. In February, it created a business unit for handhelds separate from notebooks. Its newest iPaq smartphones, the 6900 series, come with an updated version of Windows Mobile and business productivity software. The iPaq hw6920, announced last week, offers GPS navigation, TeleNav directions, and Wi-Fi. With established leaders and flashy newcomers, HP must keep the new products coming--and tap its business ties as the PC market-share leader--to make a splash in the U.S. smartphone market.


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